Agentforce
How Agentforce Works
Define Topics
Build Agent Flows
Test & Refine
See Agentforce in Action
About Agentforce
What is Agentforce?
Agentforce is an AI agent platform developed by Salesforce that enables organizations to build, deploy, and manage autonomous AI agents for customer service, sales, marketing, and internal business operations. The platform combines generative AI, workflow automation, and enterprise data to help AI agents answer questions, complete tasks, and take actions across connected business systems. Agentforce is powered by Salesforce’s AI technologies, including Einstein AI and Data Cloud, allowing agents to use business context while following organization-specific rules and permissions.
Where you can use it
Agentforce is designed for organizations that use Salesforce products and want to automate customer-facing or employee-facing workflows. It can be deployed within customer support portals, sales teams, internal knowledge bases, employee service desks, and business applications connected to Salesforce. Developers can also integrate Agentforce agents into external applications using APIs and SDKs.
What it’s known for
Agentforce is known for enabling businesses to create AI agents that can not only answer questions but also perform actions such as updating CRM records, retrieving customer information, creating summaries, and triggering workflows. It includes low-code tools for building AI agents, supports integrations with Salesforce applications, and provides APIs for custom implementations. The platform is commonly used by enterprises that want AI agents to operate using trusted business data and existing business processes.
Features
AI chatbots answer questions, support customers, and automate conversations across websites, apps, and messaging platforms.
AI natural language processing helps software understand, analyze, and work with human language.
AI team collaboration tools support shared workspaces and structured teamwork around AI workflows.
Use Cases
Business management AI tools help:
- organize and manage business operations
- improve planning and decision-making
- automate routine management tasks
- increase visibility across teams and processes
These tools help businesses run more efficiently and stay organized as they scale.
Customer support AI tools help:
- automate responses to common questions
- reduce support workload and response time
- improve customer satisfaction and consistency
- support teams across multiple channels
These tools help businesses deliver faster, more reliable customer support.
E-commerce AI tools help:
- optimize product listings and descriptions
- personalize shopping experiences
- improve conversion rates and sales
- automate routine store operations
These tools help online stores grow faster and operate more efficiently.
AI-powered sales tools help:
- automate lead prospecting and outreach Save hours by identifying and contacting high-fit prospects automatically.
- shorten the sales cycle with instant insights Get real-time data and AI coaching to handle objections and close deals faster.
These tools empower sales professionals to crush quotas by spending more time selling and less time on data entry.
Small business AI tools help:
- automate daily operations and admin work
- manage marketing, sales, and customer support
- improve productivity with limited resources
- support smarter decisions and growth
These tools help small businesses run more efficiently without increasing overhead.
Pricing
Features:
- Agentforce Builder
- Prompt Builder
- Agent Script
- Agentforce Coworker
- Agentforce Vibes
Features:
- Customer-facing Agents
- Employee-facing Agents
- Agentforce Voice
- Digital Wallet
- Buying Model flexibility
- Agentforce Vibes
Pricing information is provided for reference only and may change.
For the most up-to-date pricing, please visit the
official website
.
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